Contact Us

At casinova (operating exclusively via casi-nova.com), we are committed to providing prompt, compliant, and transparent customer support in accordance with Australian gambling regulations, international industry standards, and the licensing requirements established by the Anjouan Gaming Board and PAGCOR (valid through 2025). The procedures and contact mechanisms set out below reflect all applicable obligations, regulatory standards, and protective clauses, ensuring clarity, user rights, and legal certainty for all clients located in Australia.

Available Contact Methods & Official Communication Channels (OBSERVE -> EXPAND -> REFLECT)

• Email Support (Primary & Critical):
  • For all customer service, account, or compliance inquiries, please contact us at [email protected]. This is the officially sanctioned support address, reserved solely for matters relating to your use of casi-nova.com as the exclusive online platform for casinova.
  • All correspondence will be handled in English and in accordance with the privacy and confidentiality standards required by Australian and international gambling law.
• Live Chat: Our live chat system is available 24/7 on casi-nova.com for immediate assistance. Users in Australia can expect full confidentiality and data protection measures consistent with local and international regulation.
• Contact Form: For efficient handling of client requests, please use the secure, GDPR-compliant contact form embedded below. Submission requires your full legal name, a verified email address, and a clear message.
• Telephone Support: Direct telephone contact details are currently not specified; support is prioritized via email and live chat, which are both maintained to AU regulatory response standards.

Contact Form: Legal Use, Data Processing & User Consent (System 2 - CCoT Optimised)

• Legal Data Handling: By submitting this form, you consent to the collection and processing of your personal information exclusively for the purpose of responding to your inquiry, in full compliance with the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth), and relevant international standards. Casinova will never share user data with unauthorised third parties.
• Response Times & Service Standards: Casinova aims to respond to all client inquiries within one business day, with all support channels staffed 24/7, ensuring regulatory obligations are met for "timely and effective" communication under AU gambling and consumer law.

Company & Regulatory Information (Reflect: Transparency, User Security, Dispute Safeguards)

1. Legal Entity & Licensing Details:
   • Operator: Casinova (trading only via casi-nova.com)
   • Licences:
     • Issued by Anjouan Gaming Board (Online Casino Gaming, valid until 2025)
     • Issued by PAGCOR, Philippines (Online Casino Gaming, valid until 2025)
     Note: Legal entity type and precise registration details are under ongoing clarification and will be transparently updated upon confirmation in accordance with AU disclosure standards.
2. Jurisdiction & Regulatory Compliance:
   • Casinova's services are available to clients in Australia and are operated under the oversight of both international gaming boards and Australian regulatory frameworks, ensuring that all operations, communications, and complaint resolution mechanisms meet or exceed the strict requirements set forth by relevant AU law.
   • All dispute resolution procedures adhere to Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), allowing clients to escalate unresolved issues to the appropriate licensing authority, the AU Gambling Regulator, or an independent dispute resolution body if necessary. Further information is available upon written request to [email protected].
3. User Rights & Protective Clauses:
   • Casinova guarantees the right to access, correct, or delete personal data provided via the contact form, as mandated by AU privacy law. All communications are subject to recording and monitoring for compliance and quality assurance.
   • Users retain the right under law to request additional regulatory information, lodge formal complaints through the specified channels, and be informed of the status and outcomes of all submitted inquiries.

Important Legal Disclaimers & Protective Clauses (System 2 - CCoT Legal Clarity)

• Eligibility Notice: All contact channels and services described are provided exclusively for individuals aged 18 years or over, as required by Australian gambling regulation and international legal standards.
• Responsible Gambling Commitment: Casinova encourages responsible gambling. Assistance and self-exclusion support are available upon request via the official contact methods. Contact details for local Australian gambling support services can be provided on request.
• No Unauthorised Branding: All references to casinova are limited strictly to the context of its official domain, casi-nova.com. Users should disregard any other domain or entity referencing the casinova brand.
• Data Protection: All personal information provided is processed under strict confidentiality, consistent with the obligations of the Privacy Act 1988 (Cth) and relevant international privacy standards. Users may request deletion or modification of their data at any time.

Regional Compliance Note (AU 2025): Casinova's contact procedures, user protections, and complaint-handling protocols are regularly reviewed and updated in line with all current Australian laws, including gambling harm minimisation initiatives, privacy protection mandates, and dispute escalation paths for AU residents. Details on address, entity registration, or regulatory status will be promptly published and made available upon verification according to the latest compliance timelines (2025).