Privacy Policy

This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you access or use the casino services offered on the casi-nova.com website. It applies to all players, prospective players, and visitors located in Australia or otherwise engaging with our services. The policy is effective as of 1 January 2025 and remains current until superseded or updated as described below.

Who We Are

OBSERVE: In accordance with regulatory requirements, transparency regarding operator identity, licensing, and contact information is mandated for all gambling services offered to Australian users.

EXPAND: Casinova operates as "casinova" exclusively through the casi-nova.com platform. The operator is licensed for online casino gaming under authorisations issued by the Anjouan Gaming Board (Comoros) and PAGCOR (Philippines), both valid through 2025. Due to jurisdictional licensing structures, certain legal entity details and registration data are currently being clarified; this policy will be updated promptly upon confirmation of such information.

REFLECT: For all privacy and data protection matters, you may contact our designated Data Protection Officer or support team using the details below.

Casino Name: casinova (operated exclusively via casi-nova.com)
Official Website: https://casi-nova.com
Licences: Anjouan Gaming Board (Comoros), PAGCOR (Philippines) - Online casino gaming, valid through 2025
Legal Entity: Details under clarification; policy will be updated once confirmed
Contact Email: [email protected] (Data Protection / General Support)
Data Protection Officer ("DPO"): Available via [email protected]

Regional Compliance Note: Full legal address and company registration information will be provided as soon as definitive clarification is available-compliance with both local and international regulatory frameworks remains a priority.

What Personal Data We Collect

OBSERVE: To provide legally compliant online gambling services, we are required to collect, process, and store a range of personal and technical information about players and visitors to casi-nova.com.

EXPAND: Personal data categories are determined per the Australian Privacy Act 1988 (Cth), the Interactive Gambling Act 2001 (Cth), and industry standards. We collect personal data when you register, use our platform, contact support, make payments, or interact with our services.

REFLECT: The personal information collected may include, but is not limited to:

Identification Data: Full name, date of birth, residential address, government-issued identification (where required for KYC/AML procedures)
Contact Data: Email address, phone number, communication records
Technical Data: IP address, geolocation data, device and browser information, session timestamps, log files
Payment Data: Payment method details, transaction identifiers, withdrawal and deposit records
Behavioral Data: Gameplay history, betting patterns, preferences, clickstream data, session activity, responsible gambling interactions
Cookies & Similar Technologies: Unique identifiers, session and persistent cookies, third-party analytical and advertising trackers in accordance with website configuration (see "Cookies & Tracking Technologies" Section)

Provision of certain types of personal information is mandatory under applicable law for registration and continued use of casino services on casi-nova.com.

Legal Basis for Processing

OBSERVE: Australian privacy law (notably the Privacy Act 1988 and Australian Privacy Principles), along with international requirements due to cross-border operations, dictates lawful grounds for any personal data processing.

EXPAND: Casinova processes your personal data only when a valid legal basis exists under applicable law. In our operations, these bases are:

User Consent: We obtain your explicit consent for processing of data for marketing purposes, communication, and non-essential analytics. You may withdraw consent at any time via your account settings or by contacting support.
Contractual Necessity: Data processing is required to establish, manage, and perform the contractual relationship between you and casinova on casi-nova.com (account creation, verification, fulfillment of gaming and payment transactions).
Legal Obligations: Processing is required by law, including but not limited to compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), fraud detection, mandatory reporting to regulatory authorities, and other statutory obligations applicable to licensed online casinos servicing Australian users.
Legitimate Interests: Where permitted, we process data to maintain service integrity, ensure network and account security, perform analytics, improve user experience, and prevent fraud or other misuse, provided such interests do not override your fundamental rights and freedoms.

Where local law requires, your consent will always be obtained prior to any non-essential processing or data sharing outside Australia. You retain the right to withdraw such consent at any time.

Purpose of Processing

OBSERVE: Personal data is used to enable both the legal operation and secure delivery of online gambling services to Australian users.

EXPAND: Purposes are aligned with legal, operational, and user-experience objectives. Data usage complies with both regulatory and technical standards.

REFLECT: The main purposes for which casinova (casi-nova.com) processes your personal information are:

Service Delivery: Registration, identity verification, account management, provision of access to casino games, deposit/withdrawal execution
Regulatory Compliance: Fulfillment of statutory obligations (KYC, AML, reporting, responsible gambling mandates)
Customer Support: Addressing user queries, technical issues, verifications, and dispute resolution
Service Improvement: Analytics, performance monitoring, bug detection, and user experience enhancement
Marketing & Communication: Delivery of relevant promotional content, newsletters, and service updates (with opt-in consent, subject to local marketing laws)
Fraud & Risk Management: Detection, prevention, and reporting of fraudulent activity and security threats

Disclosure & Sharing

OBSERVE: Under both AU and international regulatory frameworks, casinos must disclose when and how personal data is shared with third parties, including but not limited to operational partners, regulators, and affiliates.

EXPAND: Data disclosures are strictly limited to those necessary for service delivery, regulatory compliance, or where the user has provided explicit consent. Where possible, data is pseudonymized or aggregated before disclosure.

REFLECT: Personal data may be disclosed in the following circumstances:

Payment Service Providers: For processing deposits, withdrawals, and anti-fraud checks
Technical Service Vendors: IT, hosting, data analytics, and customer support platforms acting under binding data processing agreements
Regulatory Authorities: Law enforcement, regulatory, taxation, and governmental bodies as required under local AU and international law, including reporting requirements of the Anjouan Gaming Board and PAGCOR
Affiliates & Marketing Partners: Only with express consent for co-branded promotions or advertising campaigns
Auditors & Consultants: For regulatory compliance, security verification, or legal defense

Protective Clause: Casinova (casi-nova.com) does not sell your personal data. All processors and recipients are contractually bound to maintain strict confidentiality and security, and only process data for agreed purposes.

International Transfers

OBSERVE: Australian and international privacy law require notification regarding cross-border personal data transfers and the safeguards implemented.

EXPAND: While casinova (casi-nova.com) primarily processes personal information in jurisdictions aligned with the operation of its gaming licences (Anjouan, Philippines), partner service providers may be based globally. All transfers outside of Australia are performed strictly under legal mechanisms ensuring required levels of data protection.

REFLECT: Where your data is transferred to a country or jurisdiction outside Australia, casinova employs:

Standard Contractual Clauses: Entered into with third-party providers where required by law
Data Processing Agreements: Imposing confidentiality and data security obligations on all third parties
Technical Protections: Encryption, access control, and routine audits of international partners

If you require further information about international data transfer safeguards, please contact our Data Protection Officer via [email protected].

Data Retention

OBSERVE: AU law mandates that data not be retained longer than necessary, subject to minimum statutory retention periods under gambling, anti-money laundering, and financial regulations.

EXPAND: Retention periods are determined by statutory requirements, operational necessity, and user preference. Personal data is securely deleted or irrevocably anonymized when retention is no longer necessary.

REFLECT: Our current data retention framework is as follows:

Personal & Account Data: Retained for the duration of your account and up to 5 years following account closure or last player activity, in line with KYC/AML retention mandates and regulatory obligations through 2025
Payment & Transaction Data: Retained for no more than 5 years after the relevant transaction, except where legally required for longer (e.g., dispute or regulatory investigation)
Communication Records: Typically retained for 2-5 years to confirm user requests, compliance, and dispute resolution
Cookies and Analytical Data: Session cookies are deleted when the browser closes; persistent analytics and preference cookies are retained for up to 2 years or as required by their providers

Deletion Criteria: User request (see "Your Rights"), statutory expiry, fulfillment of processing purpose, or determination that retention is no longer necessary for any legitimate purpose.

Your Rights

OBSERVE: The Privacy Act 1988 grants individuals certain enforceable rights regarding their personal data. These rights are extended by casinova to all users of casi-nova.com, inclusive of additional best-practice elements from international standards (e.g., GDPR-equivalent).

EXPAND: Exercising your rights may be subject to verification and eligibility checks. Some rights may be limited by overriding legal obligations.

REFLECT: You have the following rights with regard to your personal information held by casinova:

Access: Obtain confirmation of whether your data is held and request a copy of such data
Rectification: Request correction of inaccurate or incomplete personal information
Erasure ("Right to be Forgotten"): Request deletion of personal data where no longer necessary or upon withdrawal of consent, subject to statutory requirements
Restriction: Request suspension of processing in certain circumstances (verification, objection, pending resolution of disputes)
Objection: Object to data processing activities based on legitimate interests or direct marketing
Data Portability: Request provision of your data in a structured, commonly-used format for transmission to another service provider (where technically feasible)
Withdrawal of Consent: At any time, revoke consent for processing where processing is based solely on your consent (e.g., marketing)

Please submit all rights requests via email to [email protected]. Casinova commits to responding within 30 days, subject to identity verification and applicable legal limitations.

Cookies & Tracking Technologies

OBSERVE: In accordance with AU privacy requirements and best practice, website users must be informed regarding the use of cookies, their types, usage purposes, and management options.

EXPAND: Casinova (casi-nova.com) uses a variety of cookies to guarantee functionality, enhance performance, and for analytical and advertising purposes.

REFLECT: Our cookie practices include:

Session Cookies: Enable core website functionality and are deleted when your browser session ends
Persistent Cookies: Store user preferences and account settings for up to 2 years or as otherwise specified
Third-Party Cookies: Set by analytics (e.g., Google Analytics) and advertising partners for aggregated statistical analysis and targeted promotions, implemented only with user consent and in compliance with local requirements

You can manage or disable cookies at any time using your browser's privacy settings or, where available, our internal cookie management panel. Note that disabling certain cookies may impact site functionality and your experience on casi-nova.com.

Data Security

OBSERVE: AU regulations and international best practices require robust technical and organisational safeguards for all personal data handled by online gambling operators.

EXPAND: We maintain a comprehensive data security program to mitigate risks associated with unauthorised access, accidental disclosure, and data loss for all information processed on casi-nova.com.

REFLECT: Data protection is assured through the following measures:

Encryption: All sensitive information, including payment and account data, is encrypted in transit (SSL/TLS) and at rest where feasible
Access Controls: Data is accessible only to authorized staff under strict confidentiality agreements and in line with "least privilege" principles
Audits and Monitoring: Regular system audits, vulnerability testing, and activity monitoring to ensure ongoing security compliance
Staff Training: All employees undertaking data processing receive comprehensive, ongoing data privacy and security training
Incident Response: Documented procedures to detect, respond to, and notify affected users of security incidents in line with regulatory requirements and industry standards

Protective Clause: While we use commercially reasonable measures to secure your information, no method of transmission over the Internet or electronic storage is entirely secure. Users are encouraged to maintain strong account credentials and report any suspected unauthorised activity immediately.

Complaints & Contacts

OBSERVE: Legally, users must have clear channels to raise data protection matters and escalate unresolved issues to regulatory authorities.

EXPAND: You may submit questions, complaints, or requests relating to privacy and data protection to our Data Protection Officer (DPO) using the contact provided below.

Submit Inquiry: Email [email protected] with details of your privacy concern or complaint; mark correspondence for attention of the Data Protection Officer
Internal Review: Our DPO will review your inquiry and respond within 30 days, in accordance with applicable law
Escalation: Should your concern not be resolved satisfactorily, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or relevant local authority

For urgent matters, please ensure "Privacy" is included in your email subject line.

Updates

OBSERVE: Legal requirements mandate that users be notified of substantive changes to privacy policies and that effective dates are kept current.

EXPAND: Casinova (casi-nova.com) may update this privacy policy to ensure continued legal compliance, address regulatory changes, or reflect operational practices.

REFLECT: All changes will be posted on this page, with material updates notified by email (where practicable) and/or via site banners. We recommend that you review this page regularly. The most recent version always governs our information processing practices.

Date of Last Revision: 1 January 2025

Temporal Alignment Note: All data retention, licensing, and processing timeframes referenced in this policy are current and valid through 2025.