Responsible Gaming

Responsible gaming at casi-nova.com is based on the principle that gambling should remain an enjoyable form of entertainment, undertaken consciously, and never at the expense of personal wellbeing or financial security. casinova is committed to supporting all players in maintaining control over their gaming activities and offers dedicated support to those who require guidance or assistance.

Risk Awareness

OBSERVE: Gambling, while a form of entertainment, involves risk. The potential for harm increases where there is loss of control or risky behavioral patterns. Australian regulations require clear warnings and proactive player education.

EXPAND: Signs of potential gambling-related harm may include:

• Placing bets more frequently or with larger amounts than originally intended.
• Regularly thinking about gambling while not engaged in play, or prioritizing gambling over other activities or responsibilities.
• Borrowing money or selling possessions to fund gambling activity.
• Chasing losses or feeling irritable when unable to play.
• Neglecting work, study, or relationships due to gambling.

REFLECT: Awareness of these signs empowers players to act before problems arise. casinova encourages players to regularly assess their own behavior. The following self-assessment statements can provide initial guidance:

Self-Assessment - Responsible Gaming Checklist

• Do you spend more money or time on gambling than you can afford?
• Have you ever tried to cut down or stop playing but found it difficult?
• Do you ever conceal your gambling activity from friends or family?
• Have your gambling habits negatively affected your work, studies, or relationships?
• Do you gamble as a way to escape personal issues or negative moods?

If you answer 'yes' to one or more statements, we advise reflecting on your gaming habits and considering the support measures available at casi-nova.com.

Legal Disclaimer: This self-assessment is not a diagnostic tool. For an in-depth assessment, seek advice from independent professional support services.

Regional Compliance Note: In compliance with AU responsible service of gambling obligations, casinova provides access to support resources and tools described below.

Limits & Tools

OBSERVE: Australian law mandates that online casino operators present proactive tools that allow players to control their gambling expenditures and time. casinova has implemented customizable limits accessible to all registered users.

How to Set Limits on casi-nova.com

1. Deposit Limits:
   • Log in to your personal account at casi-nova.com.
   • Navigate to the 'Responsible Gaming' tab in your profile settings.
   • Select 'Set Deposit Limits' and enter your preferred deposit maximum for daily, weekly, and/or monthly periods (for example, AU$100/day, AU$300/week, AU$1,000/month).
   • Confirm your selection. Limits take effect immediately and can only be decreased instantly; increases may require up to 24 hours with a cooling-off period as per AU regulation.
2. Session Time Limits:
   • Under the 'Responsible Gaming' section, choose 'Session Timer' to set the maximum duration (in minutes or hours) permitted for each gaming session.
   • Receive on-screen reminders and automatic logouts upon exceeding your specified session duration.
3. Time-Out (Short Break):
   • Select 'Time-Out' to voluntarily suspend your account activity for a period ranging from 24 to 72 hours.
   • During this period, login and deposit functions are disabled. On expiry, your account access automatically resumes unless extended.

All limit-management functionality is designed in accordance with Australian responsible gambling codes and provides an immediate means to promote player self-control.

Protective Clause: For security, decreasing limits is always effective immediately; increasing limits or removing restrictions requires an additional cooling-off period in line with AU best practice to discourage impulsive decisions.

Self-Exclusion

OBSERVE: A core legal requirement in AU is the provision of voluntary exclusion measures, both temporary and permanent, including robust mechanisms for player-initiated account suspension.

How to Activate Self-Exclusion on casi-nova.com

1. Accessing the Feature: Log in, navigate to the 'Responsible Gaming' menu, and select 'Self-Exclusion'.
2. Selecting Exclusion Period: Choose your preferred exclusion duration:
   • Temporary: From 6 months up to 5 years (custom selection available)
   • Permanent: Lifetime exclusion, with no subsequent reactivation
3. Confirmation Process: You will be prompted to confirm your decision. For your protection, self-exclusion requests cannot be overridden or rescinded for the chosen duration.
4. Support Contacts: If you require assistance or wish to discuss self-exclusion, contact the casinova Responsible Gaming support team at [email protected].

Consequences of Self-Exclusion

• Access Restriction: You will not be able to log in, deposit, or use your gaming account during the exclusion period.
• Balance Withdrawal: You may initiate a withdrawal of any remaining balance by contacting support before self-exclusion is confirmed. Otherwise, withdrawals are permitted only in accordance with AU regulation for excluded accounts; please contact support for assistance.
• Refund Terms: Refunds of unused balances during exclusion are processed per applicable AU law and casino policy. casinova will comply with all statutory obligations relating to player funds.

Legal Disclaimer: Self-exclusion operates as a binding, protective measure in accordance with Australian legislative requirements governing responsible gambling.

Regional Compliance Note: AU players are entitled to self-exclusion at any time, and casinova is required to facilitate lifetime exclusion upon verified request.

Support Resources

OBSERVE: AU gambling operators must provide information on independent third-party organizations specializing in prevention and support for gambling-related harm.

EXPAND: The following support resources are available to all players and their families for confidential, judgment-free support:

• GAMCARE (gamcare.org.uk):
  • Expert advice, live chat, and phone support for anyone affected by problem gambling.
  • Email: [email protected]
  • UK-based, accessible internationally online.
• Gamblers Anonymous Australia (gaaustralia.org.au):
  • Self-help groups and local meetings for people wanting to control gambling behavior.
  • Contact: [email protected]
• Gambling Help Online (Australia) (gamblinghelponline.org.au):
  • 24/7 confidential support and counselling via live chat and phone: 1800 858 858
  • Guides, self-assessments, and information for players and families
• National Gambling Helpline (AU): Phone 1800 858 858 - free, confidential counselling and referral.
• Gamblers Anonymous International (gamblersanonymous.org):
  • Global directory of support meetings and helplines.
• European Gambling Helplines: See europeanhelpline.com for country-specific resources if residing temporarily or permanently overseas.

REFLECT: casinova ensures all players are informed of and able to access professional support as required by law. If you or a family member are concerned, do not hesitate to seek advice.

Regional Compliance Note: casinova is required to make all resource links prominent and accessible on casi-nova.com at all times.

Help for Family

OBSERVE: Problem gambling impacts not just players, but their families and close associates. Australian regulation encourages operators to advise families on intervention and support strategies.

Guidelines to Communicate & Offer Support

• Initiate conversations in a supportive, non-judgmental way. Express your concern and willingness to help.
• Avoid blaming or criticizing; instead, focus on specific behaviors and their effects.
• Encourage the person to self-assess using resources and questionnaires available on casi-nova.com and listed above.
• Share information about support groups and helplines. For example:
  • Gambling Help Online (Family & Friends) - guidance, forums, and chat services for affected families.
  • Gam-Anon International - support group for family and loved ones of people affected by problem gambling.
• Suggest seeking advice from a licensed mental health professional or counsellor experienced in addiction.
• Access 24/7 helplines such as 1800 858 858 in Australia for immediate, confidential assistance.

Recommendations for Next Steps:

• Maintain open lines of communication and emotional support.
• If required, consider professional intervention for both the person at risk and the affected family members.
• Utilize family-specific forums and online communities for shared advice and guidance.

Legal Obligation: casinova complies with Australian standards by offering family-specific support references and instructions for engagement.

Operator's Commitment

OBSERVE: casinova, as operated under casi-nova.com, accepts its legal and ethical obligations under the relevant AU responsible gambling statutes and the terms of its international gaming licenses.

Internal Risk-Check Procedures

• Behavioral Monitoring: Automated and manual monitoring systems continuously assess player account activity for indicators of loss of control or excessive play (e.g., rapid bet escalation, repeated failed deposit attempts, or multiple time-out/self-exclusion requests).
• Player Communication: Where risk indicators are detected, casinova reserves the right to send cautionary messages (prominent alerts or pop-ups) on casi-nova.com or via e-mail, reminding players of support resources and available tools.
• Support Team Interventions: casinova's responsible gaming team may proactively contact players via e-mail if sustained high-risk patterns are observed (e.g., rapid deposit increases, significant changes to limit settings).
• Account Action: In accordance with AU laws and best practice, casinova may enforce temporary account freezes or recommend further self-exclusion where clear signs of problematic gaming are established.
• Data Privacy: All monitoring and interventions comply with Australian privacy laws and the casinova privacy policy, protecting your personal information throughout any investigation.

REFLECT: casinova's commitment is ongoing, with continuous review and enhancement of internal policies to meet evolving AU and cross-jurisdictional standards.

Regional Compliance Note: casinova is obligated to transparently notify players of any actions, interventions, or required evidence in accordance with all regulatory requirements.

Updates

OBSERVE: casinova will maintain this responsible gaming policy in line with regulatory, procedural, or operational requirements throughout Australia and all relevant licensing jurisdictions.

• Change Notifications: All material changes to the responsible gaming policy will be communicated to players via:
  • E-mail notification to your registered address
  • Prominent on-site banners or notices at casi-nova.com
• Record of Updates: The current version of this page reflects modifications as of June 2025.

REFLECT: Regular updates guarantee continued alignment with AU law and best practices, ensuring maximum player protection.

Contact & Feedback

OBSERVE: casinova provides a dedicated channel for responsible gaming enquiries and support requests, in line with AU consumer law.

• Responsible Gaming Support Team:
  • E-mail: [email protected]
  • Official website: casi-nova.com
• Feedback and Self-Control Requests:
  • Players can request additional information on setting limits, activating self-exclusion, or report concerns regarding their gambling behavior via e-mail or by utilizing any available feedback forms within the player account dashboard.
  • All correspondence is treated in strict confidence and handled in accordance with casinova's privacy policy and AU law.

Author: Maddison Taylor (Responsible Gaming Content, casi-nova.com, 2025)

Legal Note: In the absence of a phone number or live chat, response to responsible gaming enquiries is guaranteed via e-mail within 24 hours, in full compliance with Australian customer care standards.