Terms & Conditions

These Terms govern your relationship with the operator of casi-nova.com ("casinova"). By accessing or using casinova, you agree to be bound by these Terms, effective as of 1 January 2025.

Definitions

Operator: The company responsible for providing and operating casi-nova.com, holding valid online gaming licenses issued by the Anjouan Gaming Board and PAGCOR for 2025.
User: Any individual who accesses or uses casi-nova.com for any purpose.
Player: A User who creates an account and engages in real-money gambling activities on casi-nova.com.
Account: The unique personal profile registered by a Player to access gambling services.
Bet: Any wager placed by a Player on games or products offered at casi-nova.com.
Wager: The act of risking money on a game's outcome within casinova.
Bonus: Promotional funds, free spins, or credits awarded to Players by casinova under specified conditions.
KYC ("Know Your Customer"): The mandatory identity and verification process Players must complete to confirm eligibility and comply with legal requirements.
Responsible Gambling: The set of policies and tools provided to help Users maintain control over their gambling activity.

Account Registration

Eligibility and Requirements

Legal Age: Only individuals aged 18 years or older and legally permitted to gamble in their jurisdiction may register at casi-nova.com.
Residency: Registration is open exclusively to Users located in Australia, subject to restrictions established by local and international law.

Registration Process

Creating an Account: Users must provide valid personal information, including a correct email address, during the sign-up process.
Email Verification: Users must verify their email address via a confirmation link sent to the email provided.
KYC Verification: Players must submit identification documents (e.g., government-issued ID, proof of address) upon request for account activation and withdrawals, in compliance with AU anti-money laundering laws and casino licensing conditions.

User Obligations

Data Accuracy: Users are responsible for providing accurate and truthful information. Misrepresentation may result in account suspension or termination.
Password Security: Players must maintain the confidentiality of login details. Any unauthorized access must be reported immediately.
Account Limitation: Multiple accounts per individual are strictly prohibited.

Regional Compliance Note: casinova meticulously observes AU legal standards, including identity verification and anti-fraud protocols.

Betting & Gameplay Rules

Bet Placement

Bet Types: Players may place single, multiple, or system bets where such options are available. Game rules and house edges are disclosed per product.
Minimum/Maximum Bets: Each game stipulates the minimum and maximum stakes per bet. Limits may vary according to specific game providers and are disclosed on the respective game page.
Bet Confirmation: Bets are considered accepted only upon receipt of a confirmation message. Once accepted, bets cannot be altered or cancelled except where explicitly stated in the respective game rules or in case of system error.

Bet Cancellation and System Errors

Cancellation: casinova reserves the right to void, reverse, or adjust any bet or payout in the event of manifest error, technical malfunction, or breach of these Terms, subject to AU consumer protection laws.
System Failures: Bets placed during system interruptions may be refunded or settled as determined by our technical review and in line with AU regulatory expectations.

Live Casino & Chat Conduct

Prohibited Behaviour: Players must not use abusive, threatening, or insulting language in live chat or violate generally accepted standards of fair play.
Cheating & Fraud: Any attempt to exploit software, collude with other Players, use automated scripts, or otherwise gain unfair advantage is strictly prohibited and may result in immediate account closure, confiscation of funds, and notification to relevant AU authorities.

Regional Compliance Note: These rules are harmonized with AU fair gaming regulations and consumer standards.

Bonus Terms

Activation & Wagering Requirements

Eligibility: Bonuses are available solely to registered Players with verified accounts. Additional conditions may apply, as set out in each promotion.
Activation: To activate a bonus, Players must fulfil all qualifying requirements stated with the offer (e.g., minimum deposit, opt-in).
Wagering Requirement: Unless otherwise specified, bonuses must be wagered a minimum of 40 times ("40x") within 30 days of issuance. Failure to meet this condition by the deadline results in forfeiture of both bonus and winnings derived therefrom.

Prohibited Games & Actions

Excluded Games: Certain games are excluded from bonus wagering, as stated in the promotional terms. Wagers on such games do not count toward wagering requirements.
Abusive Play: Bonus abuse, including low-risk wagering, hedge betting, or any attempt to manipulate offers, is strictly prohibited and may result in bonus cancellation, fund seizure, and account sanction.
Combining Promotions: Players may not combine bonuses, free spins, or promotional offers unless expressly permitted in writing by casinova.

Regional Compliance Note: All bonus processing and promotional offers comply with AU law, including responsible gambling obligations and advertising standards. All timeframes and bonus eligibility rules are valid through 2025.

Payments & Withdrawals

Deposit Methods

Accepted Payment Methods: casinova accepts deposits via credit/debit cards, e-wallets, and select cryptocurrencies. Details of accepted methods, processing times, and applicable fees are available on the banking page.
Deposit Limits: Minimum and maximum deposit amounts are specified for each payment method. casinova reserves the right to request proof of ownership or additional documentation as required by AU AML/CTF regulation.

Withdrawals

Withdrawal Process: Withdrawals are processed via the same payment method used for depositing, wherever feasible, and are subject to completion of KYC procedures.
Limits & Fees: Withdrawal minimums and maximums are detailed on the payments page. casinova does not impose withdrawal fees; however, third-party processing charges may apply.
Processing Times: Most withdrawals are processed within 1-5 business days post-verification, subject to volume, regulatory review, and holidays.

Refunds, Bonus Payouts, and Limits

Refunds: Stakes and bonuses may be refunded solely in cases of technical fault or manifest error. All such determinations are made in line with AU fair trading principles and gaming legislation.
Bonus Payouts: Winnings derived from bonuses are subject to separate withdrawal limitations and are processed only after satisfaction of wagering requirements.
Anti-Fraud: casinova reserves the right to delay, withhold, or reverse transactions pending additional verification in the event of suspected fraud, collusion, or regulatory non-compliance.

Regional Compliance Note: All payment, withdrawal, and anti-money laundering procedures follow applicable AU financial standards and consumer protections for 2025.

Limitation of Liability

Operator Responsibilities: casinova commits to delivering fair, transparent, and accurate gaming services as per the requirements of its current gaming licenses (valid through 2025) and relevant AU law.
Exclusions of Liability: casinova is not liable for:
- Unforeseeable technical failures, software defects, or system downtime outside of the operator's reasonable control, including but not limited to network interruptions, third-party malfunctions, or natural disasters.
- Incorrect, incomplete, or delayed account funding or withdrawals arising from third-party payment providers, subject to statutory consumer guarantees.
Maximum Compensation: In all circumstances, casinova's total liability to any User shall not exceed the amount staked, bet, or in dispute, except as specifically mandated by AU consumer law.
Indemnity: Players agree to indemnify casinova and its licensors against any action, liability, or loss arising from any breach of these Terms or applicable law.

Regional Compliance Note: Exclusion clauses are subject to non-excludable statutory rights under Australian Consumer Law (ACL).

Intellectual Property Rights

Copyright Notice: All content, trademarks, software, and intellectual property on casi-nova.com are the exclusive property of casinova and its licensors, protected by copyright and international agreements.
Prohibition of Use: Users may not copy, reproduce, modify, transmit, distribute, or otherwise exploit any content or technology of casi-nova.com without explicit prior written consent.
Non-Transferability: Access to games and content is granted on a non-exclusive, non-transferable basis for personal entertainment only. Reverse engineering, scraping, or reselling access is strictly prohibited.

Regional Compliance Note: These provisions are in accordance with Australian intellectual property laws and international copyright conventions.

Privacy & Data Protection

Data Handling: All personal information is processed in strict accordance with the casinova Privacy Policy as updated for 2025. The Privacy Policy outlines data collection, storage, handling, and protection, adhering to the Australian Privacy Act and the Australian Privacy Principles ("APPs").
Data Subject Rights: Players retain the right to access, rectify, or request deletion of their information in accordance with applicable law by contacting [email protected].

For more details, Users are encouraged to review the full Privacy Policy available on casi-nova.com.

Changes to Terms

Notification of Changes: casinova reserves the right to update these Terms at any time. Substantial changes will be communicated to Users via registered email addresses and site banners prominently displayed on casi-nova.com.
Acceptance or Refusal: Continued use of casi-nova.com following any update constitutes acceptance of the modified Terms. If you do not agree to the revised Terms, you must discontinue using the service immediately.

Regional Compliance Note: Update procedures reflect AU Consumer Law obligations concerning contractual notification and fairness.

Termination & Suspension

Grounds for Closure:
- Material breach of these Terms or violation of applicable law or regulations.
- Provision of false, misleading, or fraudulent information during registration or KYC.
- Evidence or suspicion of fraudulent, criminal, or collusive activities.
Procedure: casinova will notify the affected User at the email provided during registration. In cases of regulatory investigation or potential criminal conduct, no prior notice may be provided, in line with legal obligations.
Refund of Funds: If the account is terminated or suspended for reasons other than fraud or criminal activity, remaining legitimate funds (excluding bonuses or winnings subject to dispute) will be refunded to the User's verified payment method, subject to AU anti-money laundering restrictions and verification.

Regional Compliance Note: Account actions are performed in full compliance with Australian player protection and AML/CTF obligations for 2025.

Governing Law & Jurisdiction

Applicable Law: These Terms are governed by the laws of Australia. Where there is a conflict of law with the operator's licensing jurisdictions, Australian law prevails in relation to Users based in Australia.
Dispute Resolution: Any dispute arising from these Terms or your use of casi-nova.com will first be submitted to our internal complaints procedure by contacting [email protected]. If the matter remains unresolved, it may be escalated to an independent arbitration body located in Australia per the Commercial Arbitration Act 2010 (NSW), or as prescribed by mandatory law. Users retain the right to pursue any claim through an Australian court of competent jurisdiction, where mandated by statutory protections.
Language: The English language version of these Terms prevails in the event of inconsistency with translated versions.

Contact Information

Customer Support Email: [email protected] (critically important; for all player inquiries, complaints, and account matters)
Website: https://casi-nova.com
Mailing Address: Not specified. Please contact support for correspondence instructions or to request legal address for formal communications.

All correspondence should be directed to our dedicated support team. For regulatory inquiries, please specify your request in the subject line to ensure prompt attention by the appropriate casinova compliance or legal team. Authorised representative for compliance communications: Maddison Taylor.

Regional Compliance Note: casinova will update publicly available contact details on casi-nova.com if there are changes required by AU law or regulatory authorities.